I have a question which is not technical but related to SAP role management. I am not sure if this is the right place to ask.
We have implemented CHARM(solution manager) funtionalty and importing the new/modified roles from dev to production using CHARM.
Though the functionality is fine, but we are facing issues because of the lenghty process. For example a simple RFC raised for modifying a role takes a lot of time for filling the details, business impact, assesement, business approval, change manager approval, etc.
This process looks fine for big changes where such a detailed assesement is required, but since we receive lot of requests to create/modify role daily, this process is not feasible as putting all these information takes a lot of time and sometimes business cannot wait if the requirement is urgent.
As the transport capbility is a inbuilt part of CHARM process, so even we cannot take the role management outside SOLMAN CHARM.
I wish to know from other people if they are using the CHARM, how they manage role management in their company.